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TABLE GAMES SUPERVISOR

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES


The following and other duties may be assigned as necessary:



  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.

  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

  • Responsible for supporting compliance to departmental budgets.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 

  • Ensures efficient operations table games protection during assigned shift.

  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.

  • Accounts for chips on assigned games. This includes making fills and credits as needed.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.


 


QUALIFICATION REQUIREMENTS  


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.


 



  • High school diploma or GED required; six months to one year experience in Table Games or equivalent combination of education and experience.

  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

  • Excellent skills in both written and oral communication.

  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

  • Ability to earn and maintain TiPS certification.


 


SUPERVISORY RESPONSIBILITIES                                                     


This job may or may not have supervisory responsibilities.


 



  • Manages work procedures and expedites workflow.

  • Provides coaching and counseling to team members.





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