Slot Attendant

Don't just work. Work Happy.
A career in gaming? At Penn National Gaming we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.
Maintain clear and open communications with customers and managers/supervisors.
Be knowledgeable of players' club and encourage guest participation.
Respond to machine tilts, malfunctions and determine if maintenance is needed.
Perform minor maintenance/repairs on slot machines.
Fill ticket printers and stock ticket paper.
Respond to machines with jackpot and determine if jackpot is valid.
Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.
Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.
Work to build relationships with existing customers and work to foster relationships with new guests.
Knowledgeable of slot machine payouts and basic functions of slot machines.
Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests.
Count and verify wallet
Redeem coupons and break bills and/or run change for customers.
Participate and promote in marketing events.
Ability to use two-way radios and maintain professional radio etiquette at all times.
Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift.
Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks.
Meet department uniform, appearance and grooming requirements.
Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter.
Perform all job duties in a safe and responsible manner.
Proactively serve non-alcoholic beverages to customers.
Notify your supervisor if you need assistance, require additional help, or observe suspicious activity.
Ensure supplies are stocked as needed.
Attend all departmental and company training programs or meetings as directed.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
To be successful in this position it will require the following skill set
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or equivalent
Must be proficient in Microsoft applications
Excellent written/verbal communication skills
Excellent customer service skills
Dedicated team player
Able to handle multiple tasks, flexible and positive when adjusting to change
Ability to use small electronic hand held device to retrieve work assignments
Attention to detail and follow-through
Must be able to acquire and maintain appropriate gaming license
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer

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